Customer care

Shipping Policy

Everything you need to know about how we process, ship and deliver your Activ Nutrition order across Australia.

Flat-rate shipping

Flat $15 shipping Australia-wide, shown at checkout.

Tracked delivery

We use trusted Australian postal and courier partners.

Here to help

01. Where we deliver

We deliver to addresses throughout Australia. Available shipping methods, costs and delivery estimates for your address are shown at checkout before you place your order.

Delivery availability may vary depending on your location, the products ordered, any legal restrictions and carrier service availability.

02. Shipping costs

We charge a flat rate of $15 for shipping Australia-wide, unless a different rate or promotion is shown at checkout. All prices are in Australian dollars (AUD) and include GST where applicable.

Any shipping charges are always disclosed before you submit your order.

03. Order processing & dispatch

We make reasonable efforts to process and dispatch orders within the timeframes we communicate. Once your order has been dispatched, you’ll receive a confirmation email, including tracking details where available.

Orders placed on weekends or public holidays are processed on the next business day.

04. Delivery timeframes

Delivery estimates are provided as a guide and are not guaranteed, as delivery can be affected by circumstances outside our control — such as carrier delays, weather events or peak periods.

If we become aware of a significant delay, we’ll take reasonable steps to let you know and help resolve it. You keep all your rights under the Australian Consumer Law if products are not supplied within a reasonable time.

05. Your delivery details

Please make sure your delivery address and contact details are accurate and complete. If a parcel can’t be delivered because of incorrect details supplied by the customer, reasonable additional delivery charges may apply. We will never charge fees that are inconsistent with your statutory rights.

06. Lost, damaged or incorrect deliveries

If your order arrives damaged, contains the wrong product, or you believe it has been lost, please contact us as soon as possible at business@activnutrition.com.au with your order number and, where relevant, photos of the parcel and products.

We’ll investigate with our carrier and arrange an appropriate remedy. You don’t need to resolve delivery problems directly with the courier to exercise your rights with us. If we sent you the wrong product, we’ll cover the reasonable cost of putting it right.

07. Restricted products

Some products may be subject to age, identity or other legal restrictions, and may not be available for delivery to every location. We may decline an order or delivery where supply would be unlawful.

08. More information

This page summarises our shipping practices. Full details are set out in section 7 of our Terms and Conditions. If you have any questions about your delivery, please contact us — we’re happy to help.

Need help with an order?

Email business@activnutrition.com.au or call 0430 154 106 — we’re happy to help.