Legal

Privacy Policy

Your privacy matters to us. This policy explains what personal information Activ Nutrition collects, how we use and protect it, and the choices you have.

Collected with care

We only collect the information we need to process orders and serve you better.

Kept secure

Physical, electronic and managerial safeguards protect your data.

Your right to access

Request or correct the personal information we hold about you.

Cookie control

Manage or reject cookies anytime through your browser settings.

01. We respect your privacy

Activ Nutrition respects your right to privacy and is committed to safeguarding the personal information of our customers and website visitors. We comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose and protect your personal information. In this policy, “personal information” means any information we hold that identifies you, or from which you can reasonably be identified.

02. Collection of personal information

From time to time, Activ Nutrition receives and stores personal information that you enter on our website, provide to us directly, or give to us in other ways.

You may provide basic details such as your name, phone number, address and email address so that we can send you information, provide updates and process your orders. We may also collect additional information when you:

  • provide feedback or contact our customer support team;
  • share information about your personal or business affairs;
  • update your content or email preferences;
  • respond to surveys or promotions; or
  • provide payment or credit card details.

We may also collect any other information you provide while interacting with us.

03. How we collect your personal information

We collect personal information in a variety of ways, including when you interact with us electronically or in person, when you use our website, and when we provide our products and services to you.

We may also receive personal information about you from third parties. Where this occurs, we will protect that information in accordance with this Privacy Policy.

04. How we use your personal information

We may use the personal information we collect to:

  • provide you with information, updates and our products and services;
  • let you know about new and additional products, services and opportunities that may interest you; and
  • improve our products and services and better understand your needs.

We may contact you by telephone, email, SMS or mail.

05. Disclosure of your personal information

We may disclose your personal information to our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors, but only to the extent reasonably necessary for the purposes set out in this policy. We share personal information with third parties only where it is required to deliver our services.

We may also disclose personal information:

  • to comply with a legal requirement, such as a law, regulation, court order, subpoena or warrant, in the course of legal proceedings, or in response to a request from a law enforcement agency; and
  • to protect the copyright, trademarks, legal rights, property or safety of Activ Nutrition, our customers or third parties.

Information we collect may be stored or processed in, or transferred between, parties located outside Australia.

If there is a change of control of our business, or a sale or transfer of business assets, we reserve the right to transfer our user databases — including any personal and non-personal information they contain — to the extent permitted by law. This information may be disclosed to a potential purchaser under a confidentiality agreement. We will only disclose information in good faith and where required in these circumstances.

By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure it describes. Where we disclose your personal information to third parties, we will ask them to handle it in accordance with this policy.

06. Security of your personal information

We are committed to keeping the information you provide secure. To prevent unauthorised access or disclosure, we have put in place appropriate physical, electronic and managerial procedures to protect your information from misuse, interference, loss, and unauthorised access, modification or disclosure.

Please note that the transmission and exchange of information over the internet is carried out at your own risk. While we take reasonable measures to safeguard against unauthorised disclosure, we cannot guarantee the security of information you send to or receive from us, or that personal information we collect will never be disclosed in a manner inconsistent with this policy.

07. Access to your personal information

You may request details of the personal information we hold about you in accordance with the Privacy Act 1988 (Cth). A small administrative fee may apply.

If you would like a copy of your information, or believe any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at business@activnutrition.com.au.

We reserve the right to refuse access to information in certain circumstances permitted under the Privacy Act.

08. Complaints about privacy

If you have a complaint about how we handle your personal information, please send the details in writing to PO Box 6114, Victoria, or email business@activnutrition.com.au.

We take all complaints seriously and will respond promptly after receiving written notice of your complaint.

09. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, at our sole discretion. Any changes take effect immediately once they are published on our website or notice board.

We encourage you to check this page regularly to stay informed about how we protect your information.

10. Our website, cookies & third-party sites

When you visit our website

When you visit activnutrition.com.au, we may collect certain information such as your browser type, operating system and the website you visited immediately before ours. We use this information in aggregate form to understand how people use our site, so we can improve our service.

Cookies

We may use cookies on our website. Cookies are small files that help a website recognise you when you return and remember details about your visit. They are not malicious programs and cannot access or damage your device.

Most browsers accept cookies automatically, but you can choose to reject them by changing your browser settings — although this may prevent you from using all features of our website. We may use cookies to analyse website traffic and improve your experience, and to show relevant ads through third-party services such as Google Ads. These ads may appear on our website or on other websites you visit.

Third-party sites

Our website may contain links to websites we do not own or control. These links are provided for your convenience only and do not mean we sponsor, endorse or approve those websites. Activ Nutrition is not responsible for the privacy practices of other websites, and we encourage you to read the privacy statement of every website that collects personal information from you.

Questions about your privacy?

Email business@activnutrition.com.au or write to PO Box 6114, Victoria. We’re happy to help.

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